Question What is kebaya?
AnswerKebaya is a traditional dress worn by the women of Malaysia and Indonesia, where the dress is paired with a sarong or batik.
In ancient times Kebaya is the clothing worn by the women of the royal family group. And in the Dutch colonial period, European women began wearing kebaya as formal dress. Kebaya is found in the island of Java, but now Kebaya already spread all over Indonesia, and overtime, each region developed their own distinct style of Kebaya. Mama&Leon and Klambi is based on the Balinese style Traditional Kebaya.
Question What is the difference between Mama&Leon and Klambi?
AnswerMama&Leon – Vintage inspired Kebaya with muted colors, suitable for every occasion from work to formal occasion. Utilizing the refined handmade embroidery and beading technique.

Klambi – Traditional Balinese style kebaya, inspired by the colors and culture of islands of the gods itself, utlizing the refined airbrushing and handmade embroidery technique.

Question Where is your shop located?
AnswerWe have 2 shops in Bali, our Main Shop is in Denpasar, and our counter is in Sogo Discovery mall Kuta

In Jakarta we have shop in 3 Locations, in Sogo Plasa Senayan, Sogo Pondok Indah Mall 2 & Parkson Mall Puri indah

In Surabaya we are located in Mall Galaxy

Question How do I place my order?
Answer1.Select Product
Click “shop” or “collection” on the left section of the website.  Select the product you are interested in by clicking the photo for a complete description and close-up images.
2. Add to Shopping Bag
Choose your desired size and quantity, then click ADD TO BAG to purchase and view your order by clicking VIEW BAG. Shortly you will be redirected to checkout page, and you can choose to CONTINUE SHOPPING or PROCEED TO ORDER.
3. Review Your Bag
Click on the SHOPPING BAG icon on the upper-right section of the website to review your items.
4. Check Out
If you decide to finalise your order, click PROCEED TO ORDER. Please note that product availability is not guaranteed before you check out.
5. Sign In
For a registered shoppers, please use your registered email address so that your order will be automatically recorded in your account. For first-time shoppers, simply fill in your details to register.
6. Review Your Order
Review the list of items that you want to purchase and click CONFIRM to submit your order.
7. Finish Shopping
An on-screen receipt with an ORDER ID will appear. You will need the ORDER ID to confirm payment (if you choose “Bank Transfer” payment method) and to check your order status. Make sure you write down your ORDER ID in case you need to refer to it later. We will also send you the payment details to your email address.
Question Do I need to sign up for an account to order?
AnswerYes.
The account will provide us with your personal details such as email address and shipping address, so you will not have to give us those information every time you shop. Setting up an account will also give you benefits such as order tracking, regular newsletters, special discount and membership program.
You can either sign up right now or set up your account when you check out – whichever way suits you best. Please use a valid email address as we will send you some information regarding your order
Question Can I cancel my order?
AnswerYou cannot cancel your order after submitting it. Please do review your shopping bag before submitting an order.
Question Can I add an item to my order after I confirm it?
AnswerUnfortunately you cannot. You will need to place a seperate order for any additional items you want to purchase after confirming an order.
Question Why is my order cancelled?
AnswerMaximum payment for an order is 2×24 hrs after the order have been placed. If the payment has not been completed after the time limit, the order will be cancelled automatically.
Question How can I track my order?
AnswerYou can sign in and view your order history and status in “My Account” page.
Question Can i purchase from overseas?
AnswerWe ship worldwide. Payment can be made through credit card.
Question What are the available payment methods?
AnswerCredit / Debit Card
We currently accept credit / debit card payments with VISA, Master Card, and JCB through Veritrans as payment gateway service.

Bank Transfer
Bank transfer payment service is now available in Pomelo. Payment can be done through: ATM (manually), Click BCA, Mobile Banking, and other E-Banking.

Question How can I find out if my payment has been received if a problem occurs during checkout?
Answer1. Go to “My Orders” Page in the “My Account” dropdown menu

2. Check back your recent order. Is the order written the most recent order?

3. For further confirmation, check back to the bank to see if the order has been recorded, it can be seen on your bill.

Question What should I do if I have completed the payment but forgot to confirm within the time limit?
AnswerPlease contact our customer service at : *email* We will process the refund by cash or store credits.
Question What should i do after I click ``Check Out`` button?
AnswerUpon clicking the “Check-Out” button, you are to proceed with :
• Billing Information
• Shipping Information
• Shipping Method
• Payment Information
• Order Summary
and continue to click the ‘Place Order’ button.
If your payment method is by bank transfer, you are kindly required to send a slip copy of your payment evidence to [email protected] as early as possible within three (3) hours after Checkout, in order to expedite your payment verification process.
Question Will I get the full refund if my ordered item is unavailable?
AnswerThere will be a refund processed to your bank account or to the credit card you are using when making payment, or alternatively a voucher code will be issued and sent via email to you. For more information, please refer to our Terms of Use.
Question What should I do if I have completed my payment but haven't received the package after the estimated delivery time?
AnswerPlease do not forget to confirm your payment through the webstore after completing the payment. If you haven’t confirmed until the time limit, your order will be cancelled.
If you have confirmed your payment and haven’t received your order in time, simply log in to your account and track your shipment.
Question Can I get my order earlier than the estimated delivery time?
AnswerUnfortunately you cannot because we need time to check your payment, perform quality control and track your order. Normally this process takes about 2 days
Question What should I do if I have received the package but there is a problem with the product?
AnswerYou have 14 days to return or exchange your items.
Please note that we are only able to offer size exchanges and exchange for items with manufacturing mistakes.
There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
How to return & exchange:
1 Sign in to your Mama&Leon account and select the order number from which you would like to return or exchange
2 Your will receive an email confirmation containing your return instructions
3 Once confirmed, please send the package to:
PT Mama&Leon Bali
Jl. Letda Tantular No.13A, Renon, Denpasar Timur, Kota Denpasar, Bali 80232
Question How do I know that Mama&Leon has received the item I returned?
AnswerUpon receipt of the item being returned, Mama&Leon will do a quality and procedural check on the item. If it passes the quality and procedural check review, our Customer Care will send you a notification email, and the replacement item(s) will be sent to you at your expenses.

Should you do not hear from us after ten (10) working days after you send the item being returned, please contact our Customer Care for us to find out.

Question Will you restock your sold-out items?
AnswerClick the “Notify Me” link and fill in your email address to be notified when the product you are interested in are available.